Digital Transformation of United Ways of CA's 211 Contact Centers Making Great Headway!
Privileged to be working with Peter Manzo, President of United Ways of California, and his nine 211 Contact Centers, as they embrace the digital transformation of their teams and technology helping over 1 million client contacts a year. Since starting with Pete and his team last July, we’ve made great headway in framing a modern data architecture for United Ways of CA 211’s, to allow better automation of Closed Loop Referrals in 26 Counties in CA.