We’re in June, and now beta testing a new United Way 211 Data Gateway, built on AWS by our CA partner ThingLogix. We’ve come a long way from signing up for DxF and the CA HHS grant in June of 2023. Nine 211 teams have been collaborating for eleven months to discover, scope and agree focus on several Social Care referral types that are common patterns in the nine 211s. This group of 211s take over one million calls a year from California residents needing multiple levels of social care.
The collaborative efforts being driven by CA HHS CDii, have gone a long way to creating helpful forums for dialog, while we focus in on the practical application of those dialogs to our operational 211 systems, in multiple counties. A key learning is that the county is the petri dish of data experimentation. Every CA county is a bit of a snowflake. They may have common intentions, but unique combinations of funded care programs, a myriad of old and new software systems, and a lack of deep technology capacity to implement. That means that progress is a program by program grind of innovation. But we are making great progress around Housing/Homeless referrals, and focusing in on two other referral types. We’ve now got a staffed United Ways 211 DxF Data Engineering Team, a draft Data Payload and JSON format, and a set of willing county CBO participants seeing the future benefit of data accuracy, cross partner analytics, and smoothing out the human/system workflows needed.
This is a new level of capability and I honestly think few NPO’s such as United Ways 211, can accomplish this up and down the state of CA and its 58 counties. Expect to hear more in the coming months. And donate to the program at this link: https://unitedwaysca.org/donate-data-exchange.
Great work by the distributed Data Engineering Team of Scott Knaub, Rose Buenaventura, Michael Cornew and our partner ThingLogix.
Email me if you want to volunteer time and/or talent. There are nine Local United Ways who run CA 211’s who could use increased funds and technical capacity. It’s a privilege to have President Pete Manzo and his team let me assist them in their journey. Federal Government funding cuts are only going to increase the 2025/2028 social care burden on NPO’s in CA and across the country.
PHOTO: Two weeks ago, I spoke with Josh Madfis and Katy Castagna at the United Way Monterey 211 Smart Referral Conference. Local County conferences led by United Way 211’s will help expand the dialog with local CBO and county participants.
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